Returns & Refunds Policy

At MoVida, we take pride in the quality of our gourmet products, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food items, returns are handled on a case-by-case basis to ensure maximum safety and satisfaction.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and photos of any damaged or incorrect items.

• 2.
  Review Process

  Our quality assurance team will review your request and the provided documentation to determine eligibility for a refund or replacement.

• 3.
  Disposition Instructions

  For safety reasons, please do not mail perishable food items back to us; we will provide instructions on whether to dispose of or keep the product.

• 4.
  Resolution

  Once approved, a credit will automatically be applied to your original method of payment, or a replacement shipment will be dispatched immediately.